Returns & Refund Policy
Last updated: August 2026
We want you to love your TOAN planner.
Preorder Cancellations
Planner preorders may be canceled for a full refund until the order has entered fulfillment. Once an order has entered fulfillment or shipped, it can no longer be canceled.
To request a cancellation, please contact us through our Contact page before your order enters fulfillment.
Preorder Pricing
Customers who preorder at $30 keep that price. When the regular price becomes $32, your preorder price does not change, and you won't be charged again.
Address Changes
You may request a shipping address change before your order enters fulfillment. Once fulfillment has begun, we cannot guarantee the address can be changed.
Please ensure your shipping address is complete and accurate at checkout. To request a change, please contact us through our Contact page.
Fulfillment Timing
TOAN 2027 Weekly Planners are expected to begin shipping in November 2026. This is an estimated fulfillment window, not a guaranteed delivery date.
You'll receive shipping confirmation and tracking when your order ships. If timing changes materially, we'll communicate updates.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery with your order information, a description of the issue, and photos if applicable.
We'll make it right — with a replacement or refund depending on the circumstances. When we or our fulfillment partners are at fault, we cover replacement shipping.
Returns
Because planners are intended for personal use, returned items must be:
- Unused (not written in)
- In their original condition
- Returned within 30 days of delivery
The planner doesn't need to be in sealed packaging — just unused and in its original condition.
Customers are responsible for return shipping on change-of-mind returns, and the original $8.95 shipping charge is non-refundable for these returns. There is no restocking fee.
Refunds
Once your return has been received and inspected, refunds will be issued to your original payment method.
Please allow several business days for your financial institution to process the refund.
Lost or Delayed Packages
You'll receive a tracking number when your order ships. If tracking shows your package is in transit or delayed, we ask that you allow the carrier's normal delivery process to complete.
If tracking indicates your package may be lost, please contact us and we'll investigate and work with you to resolve it.
Packages Marked Delivered
If tracking shows your package was delivered but you haven't received it, please first check your delivery area, with household members, and with nearby neighbors — carriers sometimes record delivery before a package is spotted.
If it's still missing after a short time, contact us and we'll review the situation with you.
Digital Products
Digital products are delivered by download. Purchases are non-refundable once access has been provided, except where required by law or where a technical issue prevents access. Contact us for technical access support.
Digital products are for personal use only and may not be resold, redistributed, reproduced, shared, or used commercially.
Questions
If you have any questions about a return, please contact us through our Contact page.